Application Support Analyst
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| Job Type | Permanent Full Time |
| Area | Caerphilly, Wales |
| Sector | IT |
| Salary | Dependent on Skills and Experience |
| Start Date | |
| Job Ref | PR4904 |
| Job Views | 348 |
- Description
- Contract Type: Permanent
Salary: Dependent on skills and experience
Job Elements
·The IT Application Support Analyst is responsible for providing 1st and 2nd line support on specified IT systems for employees remotely, over the phone and in person.
·Responsible for maintaining systems to ensure that they operate without issues and resolving issues when they arise.
·Participating in Problem Management activities to determine root causes of incidents and developing work–around and permanent resolutions including reporting and trending.
·Supplier Management: Work closely with suppliers, ensuring an appropriate technical knowledge transfer and issue resolution occurs in order to provide an overall service.
·Routine maintenance activities such as server restarts, monitoring of system / application logs and general system housekeeping activities.
·Managing / participating with the full lifecycle of changes on allocated systems to ensure change requests are fulfilled according to company guidelines.
·Routine patching and upgrade activities to remain vigilant and managing end-of-life risk and wider implications of required changes/updates.
·Assisting Global Infrastructure Team with Disaster Recovery testing
·Licence management.
·Fulfilling the role of Subject Matter Expert for all assigned technologies.
·Training end users and internal IT Service Delivery Team.
·Some out of hours working will be required as part of this role.
·Some travel may be required as part of this role.
The ideal candidate will have:
·5 years plus IT experience.
·Good understanding of IT technologies such as networking, Servers, desktop and adhoc application support.
·Good understanding of manufacturing industry.
·Experience of ERP (MRP) systems
·Knowledge and experience of working in cross-functional, international project environments in matrix management structure.
·Excellent customer service attitude.
·Must possess a “can do” attitude and be enthusiastic with a positive outlook.
·Excellent planning, organisational and prioritising skills.
·Exceptional attention to detail, with good literacy and numerical skills.
·A self-starter with a high degree of initiative, ability to work independently and as part of a team.
·Good Communication and documentation skills.
·Solution/Results-orientated.
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
