Senior Account Manager
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| Job Type | Permanent Full Time |
| Area | Cardiff, Wales |
| Sector | Sales and Customer Services |
| Salary | up to £35k plus car allowance |
| Start Date | |
| Job Ref | PR5106 |
| Job Views | 192 |
- Description
- Salary: up to £35k plus car allowance
Job Elements: -
To provide management and development of direct reporting account managers; to manage a portfolio of customers, ensuring stable and profitable relationships are maintained.
The prime responsibility is to ensure the management of the account managers to ensure they collectively support operations, the customer delivery team and the finance and administration team in delivering high quality customer service.
The senior account managers will be responsible for the allocation of resources in the account management team, for agreeing leave and for generally ensuring that a smooth service is provided to the business at any given time.
Attend regular review meeting with customers via face to face meetings/remote video meetings or conference calls as required.
Establish and maintain effective communication links with other Company departments to ensure that the customer objectives are achieved. This will involve regular meetings with the staff based in Cardiff.
Liaise internally within the organisation to resolve customer issues that arise.
Provide feedback to relevant Company departments about customer complaints and problems with a goal to preventing the problem in the future.
Maintain accurate records of all contractual customer information and be aware of the contractual obligations of the customer contract to ensure that the Company and customer comply with them.
Prepare and review regular customer reporting information that is provided to the customer.
The ideal candidate will have:
Effective planning and organisational skills, with the ability to meet deadlines
Possess a high level of commercial acumen and negotiation skills
Strong leadership skills to provide direction, motivation and development to the team – overall aim of providing effective excellent customer commercial service
Effective interpersonal skills, with ability to build rapport with customers/staff
Strong communication skills both verbal and written to communicate effectively at all levels, both externally and internally within the organisation
High levels of computer literacy
Effective time management skills
Ability to negotiate with customers
Effective influencing skills, both with customers and internally within the organization to achieve win/win outcomes
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
