Complaints Handling Specialist / Quality Engineer
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| Job Type | Temp Full Time |
| Area | Rhondda Cynon Taff, Wales |
| Sector | Quality |
| Salary | up to £30,000 |
| Start Date | |
| Job Ref | PR5133 |
| Job Views | 383 |
- Description
- Contract Type: Agency Temp
Salary: up to £30,000
Job Elements
Develop subject matter expertise in multiple complaint handling systems and processes to support a global organisation
Review each complaint and determine eligibility for adverse event reporting
Evaluate and track complaints through complaint process workflow to closure
Coordinate complaint closures per established business metrics.
Ensure completeness of complaint files prior to closure
Coordinate customer returns activities with Engineers, Logistics and Planning department and communicate feedback to Customer Service Engineers (CSE)
Collaborate with a variety of diverse persons such as Engineers, Scientists, Specialists, Field Service Engineers, Professional Customers and Manufacturing personnel to facilitate the complaint investigation process globally.
Assist with internal/external audits in support of complaint handling
Compile complaint trends for management reviews and support of product reliability reviews
The ideal candidate will have:
Bachelor's degree / HNC or equivalent work experience
Three years' experience processing complaints in an ISO9001:2015 accredited manufacturing business.
Ability to work in a matrixed organizational structure, developing strong relationships with multi-national business partners
Exceptional attention to detail
Ability to work independently with minimal supervision
Strong data analysis skills and proficiency in electronic data management systems
Superior interpersonal, verbal and written communication skills
Exceptional organizational, negotiation, and problem-solving skills
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
