Technical Call Vetting Engineer
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| Job Type | Permanent Full Time |
| Area | Cardiff, Wales |
| Sector | Sales and Customer ServicesIT |
| Salary | Basic £21k. |
| Start Date | |
| Job Ref | PR5147 |
| Job Views | 110 |
- Description
- Salary: Basic £21k.
Contract Type: Permanent
Job Elements: -
Working with customers to remotely diagnose and rectify faults logged on customers’ equipment to ensure full functionality according to manufacturer’s specifications
Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site
Providing second line support to a range of customers.
Provide technical support to field service engineers on a broad range of IT equipment to ensure that the best level of customer service is provided
Keeping customers informed at all times of progress of work
Update systems to ensure smooth communication between company and customer and to allow customer service reports to be produced
Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary
The ideal candidate will have:
Strong technical pc hardware knowledge
Strong interpersonal skills, the right attitude and effective communication style to build rapport with engineers and suppliers
High level of confidence to make decisions and use own judgement
Possess appropriate interpersonal skills to diffuse difficult situations and be able to convey bad news in a positive manner
Able to absorb technical training for new customers and be able to put the learning into practice quickly and efficiently
Possesses the right can do attitude to cope with an environment of change and help to facilitate the department’s reaction to it
Possess an excellent telephone manner, able to convey understanding and empathy to engineers.
High level of computer literacy and able to use Microsoft packages
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
