Sales Support Executive (Customer Service)
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| Job Type | Permanent Full Time |
| Area | Caerphilly, Wales |
| Sector | Sales and Customer Services |
| Salary | up to £25,000 |
| Start Date | |
| Job Ref | PR5254s |
| Job Views | 133 |
- Description
- Salary: up to £25k p.a.
Contract Type: Permanent
Job Elements
Be ‘first response’ providing excellent customer experience for incoming callers whilst capturing enquiries and assisting the sales process.
Process orders, sample, stock requests for territory
Provide technical advice when/where necessary
Effectively resolve most product issues in line with ‘first time resolution’. Where this is not possible effectively collating all necessary information to escalate to relevant member of the team.
Pro-actively develop Live Chat messages on line
Investigate and process customer complaints and returns request for territory
Activate 25-year Warranty requests for territory
Organise daily shipment of Royal Mail post
Update contacts and data on Sales Force for territory
Cover for colleagues during holidays
The ideal candidate will have:
Experience within a similar role
IT literate.
Able and willing to provide excellent telephone based Customer Service
Display professionalism at all times and behave in an open, honest and professional manner at all times in line with the ethos of the company.
Demonstrate vision, energy, persistence and a passion to meet set targets.
Willingness to contribute whatever time and effort is needed, to achieve the agreed goals.
Be a team player – easy to work with and an unquenchable positive attitude!
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
