IT Technician
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| Job Type | Permanent Full Time |
| Area | Cardiff, Wales |
| Sector | IT |
| Salary | £23,000 |
| Start Date | |
| Job Ref | PR5269 |
| Job Views | 588 |
- Description
- Salary / Benefits etc.: £23,000
Contract Type: Permanent
Job Elements: -
To provide technical IT support to employees at all levels and ensure the Company’s internal IT systems and applications are maintained
1st and 2nd line desktop support to resolve systems issues raised within the business by the management team and users
Manage incoming support requests via ticket portal, email and telephone as efficiently as possible until conclusion
Provide consistent and prompt IT support for internal and remote users, and keep them informed of progress until the system issues are resolved
Provide basic server support and monitor all servers to ensure optimum performance for the business
Carry out “Active Directory” tasks including user accounts, groups and computers
Install, assemble and configure computers, monitors, network infrastructure and peripheral items
Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required
Instruct staff in the use of standard business and administrative software e.g. Microsoft Office
Undertake any IT projects as required
The ideal candidate will have:
IT related qualification to HND/degree level
Strong communication verbal and written skills
Strong troubleshooting and problem solving skills
Possess appropriate interpersonal skills, with the ability to build rapport with users
Experience of supporting Microsoft Office products
Active Directory experience
Experience of anti-virus technologies
Experience of back-up technologies
Experience of Exchange 2010, Server 2008 and 2012
Experience of installing, configuring and assembling computers, monitors and peripheral items
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
