IT Senior Support Analyst
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| Job Type | Permanent Full Time |
| Area | Caerphilly, Wales |
| Sector | IT |
| Salary | Dependent on Skills and Experience |
| Start Date | |
| Job Ref | PR5051 |
| Job Views | 490 |
- Description
- Contract Type:Permanent
Salary: Dependent on Skills and Experience
Job Elements: -
Provide support for all aspects of the IT infrastructure at regional level to ensure maximum uptime in a 24/5 manufacturing environment.
Ensure effective monitoring of IT Services and propose methods of improving service delivery across the organization.
Ensure escalated Service Desk incidents/request are resolved effectively and within the agreed SLA.
Actively participate or lead local / global projects as required by IT Management
Actively seek and lead process improvements activities either locally or globally as required by IT Management
Actively participate or initiate best practice activities with IT colleagues from other teams as required by IT Management
Build effective relationships with colleagues and the business to ensure effective IT service delivery.
Responsible for all levels of administration and support of regional server systems as directed by IT Management.
Licence management
Maintenance contract management
Some out of hours working will be required as part of this role
Some travel may be required as part of this role
The ideal candidate will have:
Technical lead with hands on experience of multi-site/server environment (25+)
Supporting and maintaining a virtual environment
Extensive knowledge of Server 2008, 2012 and 2016
Experience of supporting SQL 2005/2008/2012.
Experience of SharePoint 2013 or 2016
Experience of Skype for Business and DECT
Experience of MS Teams
Experience of Office 2013 and 2016
Knowledge of SSCM/SCOM/Nagios
Experience of hands-on CISCO / Meraki LAN management and troubleshooting
Experience of Citrix/Meraki
Experience of VEEAM and Backup exec
Middleware solutions such as: Tomcat; Weblogic; Websphere; BizTalk and IIS.
Experience of writing detailed URS/SOP/WI/IQ/OQ/PQ documentation
Experience of working in a regulated Manufacturing environment
Educated to degree level or equivalent
Strong level of hardware/software troubleshooting ability.
