Call Co-ordinator
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| Job Type | Permanent Full Time |
| Area | Cardiff, Wales |
| Sector | Sales and Customer Services |
| Salary | Earnings £19k - £20k |
| Start Date | |
| Job Ref | PR5052 |
| Job Views | 105 |
- Description
- Call Co-ordinator
Contract Type: Permanent
Salary / Benefits etc.:
Earnings £19k - £20k.
Job Elements: -
To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual requirements of the customers
Provide telephone and email service for the contact centre 8am – 7pm Monday to Friday, Saturday 8am – 5.30pm and Sunday 9am – 5pm on a rota basis.
Co-ordinate field service engineers’ visits to customer sites and escalate service requests to the appropriate team or organisation.
Complete call incident reports, detailing field service engineers’ involvement in sensitive calls for management and customers as required.
Update and maintain the company database.
Complete daily shift handovers to pass issues to colleagues and shift engineers.
Take an active role in streamlining processes and improving customer service.
The ideal candidate will have:
An efficient and organised manner
Strong communication skills both verbal and written especially in relation to customers
Logical and methodical approach with the ability to enter data accurately into a reporting system as well as talking to the customer at the same time
Strong computer skills and aptitude for understanding technical issues
GCSE education – English and Maths at a reasonable grade
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
