Customer Service Delivery Manager
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| Job Type | Permanent Full Time |
| Area | Cardiff, Wales |
| Sector | Sales and Customer Services |
| Salary | up to £28k plus car allowance. |
| Start Date | |
| Job Ref | PR5107 |
| Job Views | 338 |
- Description
- Salaryup to £28k plus car allowance.
Job Elements: -
To be the “customer’s champion” in all matters relating to support and service delivery.
To ensure that all SLA and KPI targets for designated customers are achieved.
To provide the customers with agreed reports in a timely manner.
To assist in managing customer service levels and performance expectations.
To provide the technical interface between the customer, the Company and when required other third-party suppliers.
To attend customer meetings via face to face/remote video meetings or conference calls and provide written action points to the customer and any internal departments in a timely manner.
To co-ordinate activities on action points with other departments feeding back responses to the customer.
To review performance on active calls, escalating the profile of the call when necessary.
To produce a monthly customer status report for circulation with the Company.
To identify further sales opportunities with the customer and feed these to the commercial account manager if not personally able to action.
To facilitate meetings between customers/manufacturers/equipment suppliers to aid call reduction strategies, thus improving service performance and customer experience.
The ideal candidate will have:
Effective planning and organisational skills
Ability to influence people with the organisation to champion the cause of the external customer and achieve results
High levels of computer literacy
Effective interpersonal skills, with ability to build rapport with customers/staff
Strong communication skills both verbal and written to communicated effectively at all levels of the organisation
Experience in a similar role
Planning/project management or service management type qualification
Mobile – willing to travel the hours/distances to visit customer sites
Flexible in working hours to meet customer needs
Smartly dressed and well presented to create the right image in front of the customer
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
