IT Support Analyst

Salary: Dependent on Skills and Experience

Contract Type: Permanent

Job Elements: -

·Responsible for providing 2nd / 3rd line technical support to the Service Delivery and Application Support teams across allotted hardware/software platforms.

·Responsible for the installation, configuration and on-going patching of physical and virtual servers in the datacentres and regional offices.

·Accountable for the creation and maintenance of technical documentation which supports infrastructure and supported services.

·Adhere to Standard Operating Procedures, Work Instructions and adoption of industry best practises.

·Ensure Service Level Agreements are adhered to.

·Ensure regular maintenance activities; including software / hardware service packs / license checks and data restores are performed to ensure that the system remains in compliance and fit for purpose.

·Where necessary, engage with 3rd party suppliers/vendors to facilitate the delivery and support of IT systems and services to the business functions.

·Provide system training to the Service Delivery support teams when required.

The ideal candidate will have:

·Minimum of 5 years’ experience of providing 2nd / 3rd line support.

·IT and/or Microsoft Qualification (MCSE, MCSA, CCNA etc.).

·Strong background in Windows Server 2008, Server 2012 (R2) & Server 2016.

·Extensive experience of VMWare and Hyper-V virtualisation software, including blade infrastructure.

·In-depth Active Directory skills.

·ITIL Awareness.

·Excellent analytical, problem solving and decision making skills;

·Good team player with proven ability to prioritise workload based on business needs;

·Experience of working in a heavily regulated environment is an advantage;

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.