Customer Program Manager

2021-10-06 09:21:482024-06-30Petrie Recruitment
Job TypePermanent Full Time
AreaNewport, WalesNewportWales
SectorManagement and SupervisorySales and Customer Services
Salary£30k to £50k depending on experience
Start Date
Job RefPR5152
Job Views144
Contract Type:Permanent
Salary: £30k to £50k depending on experience
Job Elements
  • Program and Project manage all day-to-day communications internally and externally for allocated Customer Accounts, with accurate commercial oversight to create strong and strategic relationships.
  • Work alongside Customer Account Managers on individual Accounts to support and to gather client requirements, developing an implementation schedule and quarterly financial forecasts, and executing the roll-out through the business.
  • Project manage multi-disciplined teams to ensure that projects are delivered to time cost and quality.  Act as the customer representative within business for escalation and support.
  • Contribute to the strategic agenda of the business unit taking a commercial approach to activities, with strong commercial understanding.
  • Ensure deliverables are provided on-schedule and with appropriate accuracy and completeness, with progress management reviews are scheduled and tracked appropriately.
  • Measure, monitor, and report progress to leadership team.
  • Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.
  • Identify areas of potential growth in existing programs, and work through clients to seek additional business.
  • Project manage allocated RFQ’s (requests for quotes) and NPIs (new product introduction)
The ideal candidate will have:
  • Be able to demonstrate experience in a customer facing, account/program management role preferably within a manufacturing environment.
  • Project Management skills.
  • Ability to delivering projects and programmes to time, cost and quality. 
  • Ability to maximising customer potential to support greater throughput of revenue. 
  • Be highly computer literate with an excellent working knowledge of all Microsoft Office Suites
  • Be confident with excellent interpersonal/presentation skills and have the ability to communicate at all levels within an organisation
  • Have a flexible approach and be able to work to a high level of accuracy with the ability to meet deadlines
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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