Technical Call Vetting Engineer
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| Job Type | Permanent Full Time |
| Area | Cardiff, Wales |
| Sector | Sales and Customer ServicesIT |
| Salary | Basic £21k. |
| Start Date | |
| Job Ref | PR5147t |
| Job Views | 118 |
- Description
- Are you an engineer with experience in repair, installation, and maintenance of IT equipment?
Are you tired of spending your days on your own out on the road?
Are you looking for an office-based role where you can utilise your field experience?
Have you worked in a similar role supporting a large field team previously?
If so this job is for you!
Salary / Benefits etc.: Basic £21k.
Contract Type: Permanent
Job Elements: -- Working with customers to remotely diagnose and rectify faults logged on customers’ equipment to ensure full functionality according to manufacturer’s specifications
- Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site
- Providing second line support to a range of customers.
- Provide technical support to field service engineers on a broad range of IT equipment to ensure that the best level of customer service is provided
- Keeping customers informed at all times of progress of work
- Update systems to ensure smooth communication between company and customer and to allow customer service reports to be produced
- Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary
- The normal working hours will be varied on a rota basis, 8.00 a.m. to 4.30 p.m.; 9.00 a.m. to 5.30 p.m. and 12.30 p.m. to 9.30 p.m.
- There will be occasional weekend work.
- Strong technical pc hardware knowledge
- Strong interpersonal skills, the right attitude and effective communication style to build rapport with engineers and suppliers
- High level of confidence to make decisions and use own judgement
- Possess appropriate interpersonal skills to diffuse difficult situations and be able to convey bad news in a positive manner
- Able to absorb technical training for new customers and be able to put the learning into practice quickly and efficiently
- Possesses the right can do attitude to cope with an environment of change and help to facilitate the department’s reaction to it
- Possess an excellent telephone manner, able to convey understanding and empathy to engineers.
- High level of computer literacy and able to use Microsoft packages
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
