Sales Support Executive (Customer Service)
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| Job Type | Permanent Full Time |
| Area | Caerphilly, Wales |
| Sector | Sales and Customer Services |
| Salary | £23k p.a. |
| Start Date | |
| Job Ref | PR5203 |
| Job Views | 346 |
- Description
- Salary: £23k p.a.
Contract Type: Permanent
Job Elements:- Be ‘first response’ providing excellent customer experience for incoming callers whilst capturing enquiries and assisting the sales process.
- Process orders, sample, stock requests for territory
- Provide technical advice when/where necessary
- Effectively resolve most product issues in line with ‘first time resolution’. Where this is not possible effectively collating all necessary information to escalate to relevant member of the team.
- Pro-actively develop Live Chat messages on line
- Investigate and process customer complaints and returns request for territory
- Activate 25-year Warranty requests for territory
- Organise daily shipment of Royal Mail post
- Update contacts and data on Sales Force for territory
- Cover for colleagues during holidays
- Experience within a similar role
- IT literate.
- Able and willing to provide excellent telephone based Customer Service
- Display professionalism at all times and behave in an open, honest and professional manner at all times in line with the ethos of the company.
- Demonstrate vision, energy, persistence and a passion to meet set targets.
- Willingness to contribute whatever time and effort is needed, to achieve the agreed goals.
- Be a team player – easy to work with and an unquenchable positive attitude!
Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
